The screens you can view in CloudCreator will vary, depending on your assigned role. See Roles and Permissions for more information.

The ability to provision your own backups using the Silver-lining Protect service has been removed for the short term.

 

Restores and ad hoc backups can be run via the Admin Console. Azure Stack virtual machines (VMs) will be protected by in-guest backup agents. These protect the operating system and any supported applications.

 

The Silver-lining Protect service removes the need for managing backup software and hardware. It provides:

  • A modular backup and restore service through a single web portal interface within CloudCreator.
  • The ability to perform file or database level restores, or to run ad hoc backups using the Admin Console.
  • Off-host backups of your Azure Stack virtual machines for low impact protection of your critical workloads.
  • Flexible, long term retention options and additional copies of data stored in an alternative datacentre.
  • Monitoring of backup and restore jobs via the Admin Console dashboard or reports section, to provide greater clarity on the level of protection of your systems.

Topics


Before You Begin

Contact CCL to obtain the following information to perform the installation:

  • Custom Script Extension for the type of operating system you wish to install a backup agent on.
  • Installer Account username and password for your tenancy.

 

Important:  Antivirus software must be disabled before the agent installation is attempted. Only enable again once the agent installation is complete.

Prepare VM for Agent Installation - Microsoft Windows Server

To prepare your VM for backup agent installation, add the provided script as a Custom Script Extension to your VM in Azure Stack.

 

Follow these steps:

 

1. Log in to the Azure Stack management portal https://portal.wlg.goapollo.nz then navigate to the VM that requires the backup agent. From the selected VM's properties blade, select Extensions, then click Add.

 

 

2. The New resource blade will appear. Select Custom Script Extension then click Create.

 

 

3. The Install extension blade will appear. Click the folder icon  then browse to the location of the REVERA_ScriptExtension.ps1 script provided by CCL/Revera. Click OK.

 

 

4. You can monitor deployment of the script via the Bell Notifications (image 1 below). Once complete, the custom script extension will be shown (image 2 below) with the status of Provisioning Succeeded.

For more information about the process, click on the custom script extension, then View detailed status (image 3 below).

 

Image 1

 

Image 2

 

Image 3

 


Install Backup Agent - Microsoft Windows Server

Once the custom script extension has been successfully added to your VM, follow the steps below.

 

1. RDP to your VM as an Administrator. You will see a shortcut called Install Revera Backup Agent on the desktop of the server.

Double click this shortcut to begin the installation script.

 

 

2. The installation script will download the backup agent from blob storage to the VM. This process may take some time, please wait for it to complete.

 

 

3. The installation script will test that your VM can communicate to the backup service. Once the test has succeeded, enter the Installer Account's username and password that has been provided. 

 

 

4. The backup agent will be installed on the VM and registered on the backup servers. Once the installation is complete, backups will NOT run on the VM until

it has been onboarded to a Silver-lining Protect Service Plan.

 

 


Prepare VM for Agent Installation - Linux Server

To prepare your VM for installation of a backup agent, you need to add the provided script as a Custom Script Extension to your VM in Azure Stack.

 

1. Log in to the Azure Stack management portal https://portal.wlg.goapollo.nz and navigate to the VM requiring the backup agent. From the selected VM's properties blade select Extensions, then click Add.

 

 

2. The New Resource blade will be shown. Select Custom Script Extension for Linux then click Create.

 

 

3. The Install extension blade will appear. Click the folder icon  then browse to the location of the REVERA_ScriptExtension.sh script that was provided.

In the Command field enter bash REVERA_ScriptExtension.sh then click OK.

 

 

4. You can monitor deployment of the script via Bell Notifications (image 1 below). Once completed, the custom script extension will appear, with the status of Provisioning Succeeded (Image 2 below).

To see additional information, click on the custom script extension and hover your mouse over the Status Message field (image 3 below).

 

Image 1

 

Image 2

 

Image 3

 


Install Backup Agent - Linux Server

Once the custom script extension has been successfully added to your VM, follow the instructions below.

 

1. SSH to your VM as a super user. Navigate to the following directory by typing cd /opt/ReveraBackupAgent/.

 

 

2. Execute the installation script by typing the following sudo ./REVERA_Stack_Setup.sh

 

 

3. The installation script will then test that your VM can communicate to the backup service.  Once the test has succeeded, enter the provided Installer Account's username and password.

 

 

4. The backup agent will be installed on to the VM and register on the backup servers. Once the installation is complete, backups will NOT run on the VM until it has been onboarded to a Silver-lining Protect Service Plan.

 

 


Onboard VM to the Silver-lining Protect Service

In order for backups to run on your VM, you need to raise a service request with the details of which backup plan the server(s) should be added to including any application agents required.

 

Note: If your server requires an application agent in order to protect specific data, such as SQL or Exchange databases, then service accounts may be required by CCL to configure these advanced agents. A CCL Engineer will contact you for further details if service accounts or additional configuration is required. 

 

Follow these steps:

 

1. Download and complete the Silver-lining Protect - Onboarding Template. If your VM has an application such as SQL, the server will need two lines completed for the same server in the spreadsheet. For example, one for the File System Agent and one for the SQL Agent. This is because you can assign each one to a different service plan. It highlights to CCL's Engineers that an application agent is required to be configured for your server.

 

The following table sets out the service plan options available for your servers.

 

Option Type Description
Service Level Standard

RPO: Once per day

Recovery Initiation: 4 working hours

Retention: Onsite 30 days

Economy

RPO: Once per week

Recovery Initiation: Next business day

Retention: Onsite 30 days

Offsite Copy Offsite

Provides a second copy of data stored in a different Data Centre.

Retention: Offsite 30 days

No Offsite Only one copy of data is retained for 30 days.
Long Term Retention Vault 90 Days Last full backup retained for 90 days on CCL's Vault.
Vault 1 Year Last full backup retained for one year on CCL's Vault.
Vault 7 Years Last full backup retained for one year, last full backup of the year stored for 7 years on CCL's Vault.
Vault 10 Years Last full backup retained for one year, last full backup of the year stored for 10 years on CCL's Vault.
None -

 

2. Email the Service Desk servicedesk@revera.co.nz with your completed spreadsheet.

 

3. An engineer from the Data Protection Team will contact you once your servers are configured for backup. If more information is required such as service accounts for application agents, the engineer will contact you.

 

Important: Do not send any account information such as passwords via email to CCL.

Manage Protected VMs via Admin Console

Once the first backup has completed for your VMs, they can be managed from the Admin Console. Please see the following pages for more information.


 

 

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